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Privacy Policy

DATA PROTECTION:
Our organisation complies with the Data Protection Act 1998.
Any client information held by us will be kept confidential and will only be released to the third parties when required to do so by the law
i.e. for the purposes of legal proceedings or in industrial tribunal cases.
Eastcoast Healthcare UK has clear procedures for handling any complaints that the service user has against services provided by the agency.
A copy of the complaints procedure is available on request from our office.
In the event of misconduct by any of our staff members, a written report should be made to the branch.
The branch manager will acknowledge receiving the complaint and will inform the member of staff involved.
Every effort will be made to resolve the issue as quickly as possible and you will get a written response within 28 working days.
If you are not satisfied with our services that we provide, you have the right to complain to the Care Quality Commission.
 
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EastCoast Care Limited is a company register in england and wales with company numnber 9122098 - VAT Registration No. 191706009